Processing a Non-Benefit Change Request

When an employee saves benefits changes in Employee Online, the status on the EO record changes to Pending upon the acceptance of the request.

In the HR database:

• EO marks the corresponding HR records with the employee user name and date and time stamp to indicate when the change was submitted and by whom.

• EO places a value of EOA (add), EOU (update), or EOC (close) in the Action code field of the HR record. 

• EO-generated HR records are marked with a value of WAIT in the approval code field. While in WAIT mode, the request is visible in HR but is not sent to the PY database.

To locate EO change requests, HR/PY personnel searches for records that have an approval code of WAIT, and processes each request by updating the approval code:

• To approve an update, change WAIT to SEND on the record and press Enter. This action triggers the processing for that page and send the appropriate information to payroll.

• To reject or otherwise modify a request, update the approval code value to an acceptable value from the drop-down menu. Custom approval code values can be added to accommodate client-specific approval methods.

Approval of EO requests causes changes to be made in the Payroll subsystem. The timing of approvals should be done with this in mind. Approvals should not be done while a previous payroll is being processed. The approvals need to be complete before the payroll for the Effective Period is run. The timing and personnel involved in the approval process will vary from organization to organization.