Consolidated Returns - SIOECR
The Stores/Inventory (SI) Consolidated Returns (SIOECR) page is used to process inventory returns from existing orders in the SI Create/Update Orders (SIOEUB) page. Orders are displayed in update mode (i.e., no new records are entered here). Only orders with a status of "PN" (Pending) or "FL" (Filled), and only line items with a status of "FL", qualify for the return process. When the desired line item is selected, the user will specify the quantity to be returned, an optional restocking fee, whether or not the inventory should be adjusted, and if a return receipt should be printed. When the "Process Return" button is clicked, the system will perform the return and any updates according to the user's selections.
Order ID: User enters an Order ID here; when the user tabs out of the field, the Customer ID, Customer Name, and order details are populated. Order IDs are created on the SI Create/Update Orders page.
Line Number: The Line # of the item being returned can be entered into this field and the cursor will move to that specific line in the grid below.
Customer ID: Display-only field showing the Person/Entity ID (PE ID) of the customer, derived from the Order. The PE ID is defined and updated through the PE Information (PEUPPE) page.
Customer Name: Display-only field showing the name of the customer as defined and maintained in the PE Information page.
Items - Grid
Line #: Select the line number to be adjusted: click on the row within "Qty Returned" cell or type Line # in Line Number box at top of page. Only line number items with a status of "FL" qualify for the return process. The "Line Status" of an item displays on the SI Create/Update Orders page, under the Order ID, Items tab.
Product ID: Display-only field showing the product ordered on the line item.
Description: Field showing the description of the product as defined in the PE Product Information (PEUPPR) page.
Account: Display-only field showing the original account to which this line item was charged.
Quantity Shipped: Display-only field showing the original quantity shipped for this line item.
Units: Displays the unit of measurement associated with the Product ID, as defined in the PE Product Information page.
Price: Display-only field showing the original price of this line item.
Quantity Returned: User enters the quantity to be returned to the warehouse. This quantity cannot be greater than the quantity shipped.
Restock Fee: From the drop list, user selects "NONE" if there is no restocking fee, "AMOUNT" if the restocking fee is a flat amount, or "PERCENT" if the fee is a percentage of the original price. If AMOUNT or PERCENT is chosen, a value (amount or %) must be entered in the subsequent "Amount" field.
Amount: If AMOUNT or PERCENT is selected in the Restock Fee field, enter either the fee amount or percentage amount. When a percent is entered, the percentage is calculated and displayed as an amount. This restocking fee will be subtracted and reflected in the line item's Credit field.
Backorder Adj: If the customer requests a replacement for the returned item(s) and there is no stock available, checking this box will cause the item to be backordered after the return is processed. This allows the warehouse to provide the item later while tracking the customer's request as a backorder.
Credit: Display-only field that shows the total amount of the credit for the line item.
Total Order Price: Display-only field that shows the total price of the original Order ID being adjusted.
Total Credit: This display field is updated as the user fills in (and tabs out of) the various entry fields on the page. This amount is the net credit amount the customer will receive, after Restock Fee.
Print Receipt: Select this box to print a receipt using a pre-defined CDD report. Clicking this box toggles the check mark. The default is set to print a receipt.
Process Return: When the user has passed all validations and clicks the Process Return button, the page will process the credit return and update the SI and GL modules. This involves adding the quantity returned to inventory and posting the customer's credit in the general ledger. A credit return line item with a status of "FL" is created to record the activity. If the user chose the "Backorder Adj" option, then an additional "BK" line item is created to record the backorder.
Cancel Return: Click this button to cancel the return.